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Booking Procedure

Once our guests visit our site [www.Zoartours.com], they will have the opportunity to :

Sample the existing Tour Programs available

Make/create their own that suit them best using the appropriate tools available.

The booking form has detailed information necessary to enable our Tour Consultant initiate a process to address the guest’s needs. Guests are hence required to fill this form correctly.

After making their choice, guests will submit by clicking the ‘’submit’’ button provided. This will be sent to our customer service inbox: This e-mail address is being protected from spambots. You need JavaScript enabled to view it from where it will be worked on :

A holding response will be sent immediately to acknowledge receipt of the inquiry. If the information provided is not adequate, guests will be asked for more information/clarification Our Tour consultant will immediately undertake to work on the request and revert to the guest with a full itinerary/Tour Program along with a quote that will have all inclusions/exclusions within 24 hours.

Guest are welcome to make amendments/offer suggestions to the itinerary. Our team are patient long enough until an amicable program that is pleasing to our guest is achieved.

Zoar Team will await the client’s response .If program is appealing and acceptable, our team will proceed to make an invoice requesting for deposit payment [50%] to secure the rooms in the hotel/lodge facilities. Guest will be informed of the payment options available. A further final balance will need to be settled 30 days before commencement of the Tour. After the Tour program has been agreed upon by both parties, amendments will be not be encouraged as it will have an impact on the quote and the rooms availability .

Our staff will await at the airport arrival lobby where the guest will be looking out for paging board bearing guest name[s] after clearing with the immigration and customs. The guest will be assisted with luggage , transfer to the hotel where Tour briefing will be done. Guest will have a night rest and relaxation before starting with the Tour program next day. Our staff will continually be making telephone calls checking progress on the Tour.

 
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